Refund policy

All Cosmetic items are non-refundable because of hygienic purposes, we do not offer refunds nor do we offer exchanges on cosmetic items. The Only exception on which you can exchange an item is if you send a picture of it unopened and the original packaging. In this case, The unopened item may be exchanged for another. If an allergic reaction happens we will need to see proof of it. Other than the exceptions of exchanging an unopened cosmetic item or Proof of customer who purchased of an allergic reaction! There is No full refund nor exchange by any means!

The Revitalizing  Moroccan Hair Serum is not apart of fast shipping! This item can not be Expedited, this product is come first first served,based off of High order volume!

All Products Are Non-refundable!! Because of Hygienic reasons we can only offer you an exchange or store credit. Because we are a Beauty brand All cosmetics and hair serums are not eligible for a refund! Only an exchange or store credit!!

All hair tools are exchangeable or you can request a new one for Free!! Yes you can get a new hair tool within 2 years of purchase by sending a photo of the damaged hair tool, also you must send a video of you cutting the cord off the hair tool to receive a new one for free!! This is the ONLY way to receive an exchange or a New hair tool!

 ALL Fragrances are Non returnable!! Fragrances are available for an exchange but no money back for Fragrances if you would like to order a sample of the fragrance you may contact customer service to be provided with samples! No fragrance returns Only Exchange!!

To start a return, you can contact us at houseofcocoflave@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at houseofcocoflave@gmail.com

*Due to high fraud orders, orders that come up as high fraud will not be processed or shipped out until payment is accepted. If an order comes up as high fraud we have the right to deny fulfillment until payment is Fully processed. If the payment is not fully processed and does not process within 5 business days the order will not be shipped out to the customer due to chargebacks and fraudulent orders.  If an order comes back fraudulent customer service will reach out to the customer by provided phone number and email if the customer does not verify and confirm the payment for items purchased we will not be responsible for fulfilling the items due to the high risk fraudulent payment and No Refund will be issued due to high risk fraud. If a customer reports to their bank a chargeback for an order that comes up as high risk fraud we are not responsible for paying the chargeback of high risk fraudulent orders!!!   If customer makes a mistake after order is placed on a fulfillment hold from ordering on a third party provider such as instagram or facebook we are not responsible for refunding the amount to the customer.  We will give the customer the option of still receiving the item or store credit. No Refunds will be issued!! We DO NOT OFFER REFUNDS ONLY STORE CREDIT OR EXCHANGE!!! WE DO NOT OFFER REFUNDS NOR CAN YOU EXCHANGE FOR THE REVITALIZING HAIR SERUM , THE HAIR SERUMS ARE FINAL SALE ITEMS! YOU WILL EITHER RECEIVE THE ITEMS PAID FOR OR RECEIVE STORE CREDIT YOU HAVE 24 HOURS TO CLAIM A STORE CREDIT OR YOU FORFEIT THE RIGHT TO CHARGEBACK OR REPORT A NEGATIVE REVIEW DUE TO NOT READING AND UNDERSTANDING THE RETURN POLICY SET PLACE. WE TAKE PRIDE IN THE INTEGRITY OF OUR BRAND AND CUSTOMERS!*